Poste

Business analyst Team leader

Publié le 08/07/2021

Médias et publicité

IT & Technologies

Paris, FR-75

Description du poste

Our Client is a global brand impact group delivering speed and quality through innovation and insights to drive impact for his world class clients. He combines deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service.. His team of nearly 5,000 employees across 30+ countries works collaboratively to exceed client expectations today and anticipate how he’ll need to pivot together to win tomorrow.


As Business Analyst Team Leader, you will be joining a growing team of dedicated people who pride themselves in successfully implementing our SaaS platform to world-renowned customers.

In direct contact with clients and as acting as team leader for several members of the Software Implementation team, you will provide guidance to those team members in the delivery of software implementation, success management, support and ongoing professional services to our clients. You will be required to quickly learn the deep, configuration-driven functionality of our software platform in order to provide technical and procedural guidance to team members. You will oversee escalations from the team, liaising with the product, development and support teams in order to maximise client satisfaction from our client's software services. You will liaise with departmental management in order to recommend and implement changes to ways of working to obtain maximal efficiency, repeatability, and scalability of our client's operations.

The diversity of the clients and variety of projects will immerse you into an exciting and challenging environment. Our client will also value your ideas and proactive approach to participating in the continuous improvement of his solution.


Your missions will include:

  • Oversee project health and key stages / outputs in the software implementation lifecycle (e.g. planning, requirements gathering workshops, configuration, testing, training)
  • Oversee customer success management activities including configuration changes to existing software deployments, requirements gathering for new feature requests, and
  • Conduct analysis to recommend process and ways-of-working improvements
  • Establish guidelines in order to harmonise working practices
  • Liaise with other global regions in order to ensure harmonization of process and ways of working
  • Participate in the enrichment of our product roadmap and global expansion


You have a background in managing SaaS software deployments, preferably within a digital media, packaging or publishing environment, and in mentoring and leading members of a team with diverse skill sets. On top of your strong interest in technology & digital, you are a fast learner who quickly understands complex solutions and business and operational constraints.

You enjoy leading projects as a kind of orchestra conductor and know how to challenge your stakeholders and keep track of your workload. You are client-focused with a great team spirit. Building success stories in one of your key drivers:

  • Bachelor or Master’s degree in Engineering, Computer Science or related
  • Experience managing and motivating teams delivering client-facing professional services in a software context
  • 5+ years deploying SaaS, configuration-driven software solutions
  • Experience working with large, multi-national clients
  • Experience of implementation, support and success management
  • Experience in project management methodologies
  • Analytical mind and solution-oriented thinking
  • Autonomous with a high degree of initiative
  • Great written and verbal communication (both in French and in English)


Start date: a.s.a.p.

Location: Paris (15ème) – potential international business trips

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Secteur d’activité

Médias et publicité

Référence

473

Consultant(e)

Kathy GARNIER, est notre consultante qui gère cette offre d'emploi.

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